Return & Exchange Policy

We hope you love what you ordered. If for any reason you are unhappy with your purchase, you are welcome to return it within 14 days from the date on the packing slip or invoice for a full refund of the purchase price (less any shipping and handling), when purchased directly from www.billionscenturies.com. To be eligible for a return, your item must be in "new" condition and all components (all accessories, all packaging must be included) and the item must be packaged in the original packaging as it was received in, free of pet hair/lint. Due to the hygienic nature of our products, we are not able to issue credits, refunds or return authorizations for braces that have been used or refurbished braces (*For all purchases made between 11/25/25-12/24/25, refunds/exchanges can be made through 1/15/26). 

 

To start your request for a refund, please contact Customer Support. A confirmation email will be sent with your Return Authorization Number, mailing address of the warehouse, and shipping and packing recommendations. Please note that we do not cover expenses of return shipping for refunds or exchanges.

​

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

​

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment. Please allow up to 10-14 business days to process your refund.

​

Third-party purchases (refund requests)

If you have purchased your product through a source other than billionscenturies.com, and you are requesting a refund, you must coordinate the return/refund with that source and according to their product return policy. Some distributors have their own return policy. Please make sure to review the source's refund/return policy before making your purchase decision.

​

Exchanges

Anything you purchase on www.billionscenturies.com should arrive in pristine condition. If you order the wrong size, or feel that anything in your order is damaged or defective, please contact our Customer Support to exchange your item.

​

Free Shipping Orders

Your account will be refunded in accordance with BCI's return/exchange policies of 15% restock fee of the invoice. 

​

BCI Gift Card

1. Eligibility

Gift Cards are available for purchase and use by individuals aged 18 and over. By purchasing a Gift Card, you confirm that you meet these eligibility requirements.

2. Purchasing Gift Cards

• Gift Cards may be purchased through BCI website using accepted payment methods.

• You are responsible for providing accurate and complete information when purchasing Gift Cards, including recipient email address if applicable.

• All purchases are subject to our verification and acceptance. We reserve the right to cancel or refuse any order at our sole discretion.

3. Redemption

• Gift Cards are redeemable only for eligible products and services sold on our Website.

• Gift Cards cannot be redeemed for cash, except where required by law.

• Gift Cards may not be used to purchase other gift cards.

• Any unused balance will remain on the Gift Card and can be applied to future purchases.

4. Expiration and Fees

• Gift Cards will expire 5 years 1 month from the date of purchase or the date funds were last loaded. Gift Cards are not subject to any maintenance or inactivity fees.

5. Lost, Stolen, or Unauthorized Use

• Please safeguard your Gift Card. We are not responsible for lost, stolen, or unauthorized use of Gift Cards.

• If your Gift Card has been lost or stolen, please contact us immediately at [Insert Contact Info]. Replacement is not guaranteed and may require proof of purchase.

6. Returns and Refunds

• Gift Card purchases are non-refundable and cannot be exchanged.

• Products purchased with a Gift Card are subject to our standard return policy. Any refund for returned merchandise purchased with a Gift Card will be issued as store credit.

7. Fraud and Abuse

• We reserve the right to refuse, cancel, or hold Gift Cards and orders for suspected fraud, unauthorized or unlawful activity, or violations of these Terms.

• Misuse of Gift Cards may result in suspension or termination of your account.

8. Limitation of Liability

To the fullest extent permitted by law, we make no warranties, express or implied, with respect to Gift Cards. In the event a Gift Card is non-functional, your sole remedy and our sole liability will be the replacement of such Gift Card.

9. Modification of Terms

We reserve the right to modify these Terms at any time without prior notice. The updated Terms will be posted on our Website and will be effective as of the date posted.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles.