Question 1

Are BCI orthopedic braces on Amazon or other websites genuine?

Accepted Answer

No. Billions Centuries Inc aka BCI is the exclusive original seller of BCI orthopedic braces in the USA and Canada. Other websites or marketplaces may sell counterfeit or unauthorized products that do not include warranty or customer support.

You’re guaranteed authentic BCI products, backed by full warranty, quality assurance, and expert support. Don’t risk buying from unauthorized sellers — trust BCI for the best clinically proven orthopedic braces in the USA and Canada.

Question 2

How do I order right size?

Accepted Answer

Please refer to size measurement instructions by clicking "Size Chart +" drop-down menu on product page, have your size measured, order the right size. 
 
During business hour, just have live chat with our medical brace specialist if you need further assistance.
 
During non-business hour, please leave message with your contact info, questions, we will get back to you as soon as we can.

Question 3

How does your "low price guarantee" or "price match" work?"

Accepted Answer

Easy! Just provide us some sort of proof in writings(e.g. screenshots, invoices), we are happy to match the price with competitors cause we want your business and like to be your one-stop ortho DME shop!
 • BCI does not price match against Clearance or Closeout items, website discounts, individual sellers, non-stocked or shipping offers.
 • BCI reserves the right to decline price matching another offer if it deems it to be a typographical error or below our cost.
 • Price matching includes the price of the product and the shipping cost as many companies hide their product discounts by charging excessive shipping.
 • Price Matching is on a sku level meaning that it has to be the same product, color, size or variation.

Question 4

Can I just buy brace in BCI online shop with NO doctor prescription?

Accepted Answer

Yes.

Simply order online. No prescription needed, no lengthy insurance approval process needed.

We feel your pain, like you to get the best brace to relieve pain ASAP!

Question 5

Can I order with my FSA ( aka Flexible Spending Account) or HSA( aka Health Savings Account) cards?

Accepted Answer

Yes. The transaction shall show in the category of medical expense with your FSA/HSA card. 
 
If you use an active FSA/HSA card, your purchase will be auto-substantiated and you can skip the claims process. Note that not all FSA/HSAs are created equal; always check with your FSA/HSA administrator about plan allowances and requirements before you shop.

Question 6

What if I have special ordering requests on products?

Accepted Answer

We are happy to listen to your demands and will try to work out the best solutions with you. Just contact us.(javascript:void(0))

Question 7

What if I am looking for products other than what you listed on BCI website?

Accepted Answer

Just give us the cross part number, we are happy to work it out with you. We get "original" FDA manufacturers backed up and can deliver almost any kind of orthopedic, orthotic, proesthetic products, whether it's off-the-shelf ( me too)  or customized ( personalized)  products. 
 
With this being said, we like to be your DME supplier & partner while providing  products with competitve services and prices!
 
Contact us now!

Question 8

Are physicians permitted to bill commercial insurance for DME and, if so, are there any specific processes physicians must follow to do so?"

Accepted Answer

Physicians who have a NPI number are permitted to bill commercial insurance (aka payer) for DME.  To bill a private insurer as a participating provider, physicians typically must complete an application process and enter into a participating provider agreement with the insurer.  Physicians may also bill a private insurer as a non-participating provider (i.e., without going through the application process and signing the participating provider agreement).  However, non-participating providers typically are reimbursed at a lower rate by the insurer and some insurers will not reimburse non-participating providers directly (i.e., the insurer reimburses the patient and the physician must seek payment from the patient).  You can learn more here (https://nppes.cms.hhs.gov/#/).

Question 9

Will BCI ship internationally?

Accepted Answer

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While getting more inquiries about this, we ship products in U.S. and Canada at this stage. Contact us (javascript:void(0))if you have questions.

Question 10

How do I return an item purchased from BCI?

Accepted Answer

To return an item, please visit our Shipping and Return page to view our return policy. Ensure the item is in its original condition and packaging. Contact our customer service for a Return Merchandise Authorization (RMA) number before sending the item back.

Question 11

Does BCI provide warranty on products?

Accepted Answer

BCI offers limited warranties for products from original date of purchase against defects in workmanship and materials. Normal wear and tear is not considered a defect. Warranties vary with different products. Please contact BCI's sales representatives of customer service  department for more details. Pictures and/or return of the product for inspection will be requested for all warranty claims before a replacement item will be issued.
 
Non-warranty returns on unused items will be accepted within 30 days from date of purchase and will be subject to a 15% restocking fee.

Question 12

Is PDAC approved DME reimbursable?

Accepted Answer

Yes. Reimbursement is the responsibility of the billing party. BCI takes no responsibility for the accurate submission of reimbursement requests.

Question 13

How does your fulfillment work?

Accepted Answer

Growing numner of health care providers, distributors, and resellers are leveraging from the fulfillment service BCI offers. We want you to focus on growing sales, with peace of mind on logicstics, warehouse, packing, shipping. 
 
Billions Centuries Inc keeps adapting our service to fulfill clients needs, to maximize efficiency and profits.
 
Please email sales@billionscenturies.com to learn how you can benefit!

Question 14

I am a DME supplier (AKA DMEPOS), how can I enroll my company to work with BCI?"

Accepted Answer

Simple and Easy. We are here to get you up running with peace of mind, jusy email sales@billionscenturies.com and request to fill out applications. The review process normally take up to 7 days to set up your account, start grow your business with BCI world-class product support!

Question 15

Will my insurance pay for brace(s) I ordered? How much will they cover?

Accepted Answer

Yes. Billions Centuries Inc dedicates to supply reimbursement/billing coded ( insurance/prescription/PDAC approved) orthopedic bracings ( known as durable medical equipment  aka DME) at manufacurer direct, affordable prices due to high deductibles, coinsurance, no insurance, and sometimes simply needed extras not covered by insurance.
Our client specialists are happy to work together with customers on insurance eligibility.
 
If you are a Medicare beneficiary or covered by any other insurance payer, you have options available rather than paying out of pocket for your bracings. We are here to provide the alternative options that are available to customers who wish to obtain these supplies at deeply discounted prices without billing insurance.
 
Even when Medicare or other insurance pays for orthopedic bracings, there might be extra costs. You may need to pay a deductible (money you pay before insurance starts) and coinsurance (percentage of the cost). Medigap or other supplementary insurance may pick up some of these costs. 
 
Here is an example about Medicare payments.
Medicare Part B pays for DME in the same way it covers the costs of doctor visits and out-of-hospital tests and treatments. Under Medicare Part B, the patient pays a once-a-year deductible (this varies from time to time) for all covered services. After that, the patient pays a 20% coinsurance fee for any service or DME products. In many cases, the 20% coinsurance fee might be higher than BCI super discount price.
 
As you know, most of our customers shop with us for cost savings on out of pocket expenses. Its your call to make the smart choice getting affordbale luxury bracings!
 
Please leave us message at our contact page here ,(https://www.billionscenturies.com/contact) our speacialist will follow up with you to figure out what could be the best cost saving way!

Question 16

Is it safe to upload my info or documents for insurance claim?

Accepted Answer

Yes, We take your privacy as our top priority.
 
Billions Centuries Inc. will at all times maintain reasonable and appropriate security controls to protect the information as required by the HIPAA Security Rule.
 
Click here (https://www.billionscenturies.com/store-policy)to learn more about HIPAA compliance.

Question 17

Can I purchase a gift card to give to my friends?

Accepted Answer

Yes, you can purchase a gift card to give to your friends. Visit our Gift Card page to check out the available deals and choose the best option for your loved ones.

Question 18

What is unloader knee brace?

Accepted Answer

Unloader knee brace is specially designed to shift weight bearing pressure from one side of your knee joint to another. The key benefit of these braces is their ability to reduce pain and discomfort for individuals suffering the effects of knee osteoarthritis.

Many happy customers use BCI S1 Unloader Knee Brace, click here (https://www.billionscenturies.com/product-page/BCI-S1-OA-Unloader-Knee-Brace)to learn more.

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Question 19

How do I measure myself to order the right size brace?

Accepted Answer

To measure yourself for the right size brace, click on the "Size Chart +" button on the product page for detailed measurement instructions. If you need further assistance, our medical brace specialists are available via live chat during business hours.

Question 20

What is a tri-compartment offloader (TCO) knee brace?

Accepted Answer

A TCO knee brace is designed to unload all three compartments of the knee — medial, lateral, and patellofemoral — to relieve pain from conditions like tricompartmental osteoarthritis.

You can learn more or buy the tricompartment offloader knee brace, BCI TCO Knee Brace here.(https://www.billionscenturies.com/product-page/bci-offloader-tco-knee-brace)

Question 21

How does a TCO knee brace compare to a traditional OA knee brace?

Accepted Answer

Unlike traditional braces that support only one knee compartment, TCO knee braces reduce pressure in all three, offering broader joint support.

You can learn more or buy the 3-compartment knee offloader, BCI TCO Knee Brace here.(https://www.billionscenturies.com/product-page/bci-offloader-tco-knee-brace)

Question 22

Is the TCO knee brace backed by research?

Accepted Answer

Yes, recent studies including Bishop et al. (2023) show TCO braces significantly reduce contact forces across the knee.

You can learn more or buy the BCI TCO Knee Brace h(https://www.billionscenturies.com/product-page/bci-offloader-tco-knee-brace)ere.(https://www.billionscenturies.com/product-page/bci-offloader-tco-knee-brace)

Question 23

What is a post op knee brace?

Accepted Answer

A post-op knee brace is an adjustable orthopedic support used after knee surgery to control motion, protect healing tissues, and reduce pain. It often includes adjustable hinges and straps to limit range of motion during recovery.

Question 24

What makes a good post op knee brace?

Accepted Answer

A quality post-op knee brace includes features like adjustable range-of-motion settings, breathable padding, secure straps, and easy application. The BCI Post-Op Hinged Knee Brace (https://www.billionscenturies.com/product-page/BCI-Post-Op-ROM-Knee-Surgery-Brace)offers these features and is suitable for all-day wear.

Question 25

Can I adjust BCI post op knee brace myself?

Accepted Answer

Yes, BCI post op knee brace is designed for easy self-adjustment in different recovery stage. However, your doctor should set the initial range of motion limits to ensure safe healing.

Question 26

Can I wear the TCO knee brace all day?

Accepted Answer

Yes, the brace is designed for long-term daily wear. It features breathable padding, adjustable support, and lightweight materials to maximize comfort throughout the day.

Question 27

Is BCI TCO knee brace backed by clinical research?

Accepted Answer

Yes. Studies including Bishop et al. (2023) have shown that tri-compartment braces significantly reduce joint loading and quadriceps strain, especially during deep knee bends and activities of daily living.

Question 28

How is BCI plus size hinged knee brace different from standard braces?

Accepted Answer

Unlike standard sizes, our brace is designed with extended straps, wider thigh openings, and dual hinges for better fit and function on larger legs. It prevents slipping, pinching, or uncomfortable tightness.

Check it out here (https://www.billionscenturies.com/product-page/plus-size-hinged-knee-brace).

Question 29

How long should I wear a post-op knee brace?

Accepted Answer

You’ll typically wear it for 4 to 6 weeks post-surgery or as directed by your orthopedic surgeon or physical therapist. Your doctor may adjust the range of motion over time.

Question 30

Can I walk with the BCI Post-Op Knee Brace?

Accepted Answer

Yes, the BCI brace allows walking while limiting dangerous knee movements. Always follow your provider’s guidance for safe ambulation.

Question 31

Is BCI Post Op Knee Brace better than using a regular knee brace after surgery?

Accepted Answer

A standard knee brace doesn’t offer the same post-surgical protection or motion control. The BCI Post-Op ROM brace is specifically designed for post-surgery recovery.

Question 32

How do I know if I need a BCI knee brace?

Accepted Answer

If you experience chronic knee pain, instability, or have been diagnosed with tricompartmental osteoarthritis, a BCI knee brace will help support and reduce discomfort. Always consult your healthcare provider for personalized advice.

Question 33

What is the BCI TCO Knee Brace?

Accepted Answer

The BCI TCO (Tricompartmental Osteoarthritis) Knee Brace is an orthopedic device designed to reduce pain and improve knee stability for patients suffering from arthritis in multiple knee compartments.

Question 34

Do you use AI to analyze my personal data?

Accepted Answer

No. We only use anonymized or aggregated data to improve services and product insights. Your personal data is handled in accordance with our Privacy Policy.()

Question 35

Do I have to pay tax when my knee brace ships from the United States to Canada?

Accepted Answer

You may be required to pay:
 • GST (Goods and Services Tax) – 5%
 • HST (Harmonized Sales Tax) – if you live in a participating province
 • PST / QST / RST – depending on your province (e.g., Quebec, Saskatchewan, Manitoba)

📍 The exact tax depends on your province of residence.

Knee braces are usually duty-free.

Taxes and fees are collected by the carrier and are not included at checkout.

BCI: Clinically Proven Knee Brace FAQ